Refund & Cancellation Policy
Clear, fair policies designed with disability community values in mind. We believe in transparency and flexibility while maintaining sustainable practices.
Our commitment: we aim to work with you to find solutions that honor both your needs and our business sustainability. If you are facing unusual circumstances, please reach out. Most situations can be resolved through a direct conversation.
What to expect, by offer.
Your First Move
No refund needed. It's a free resource, yours to keep.
3-Day Reinvention Reset™
Refund window: 60 days from purchase. Request within 60 days, no content-access threshold, no hoops. Payment plan: outstanding installments are cancelled; completed installments refunded pro rata. Refunds process within 5–7 business days via the original payment method.
Graduate Community
Cancel anytime, no explanation required. Access continues through the current billing cycle. No refund for a partial month. A pause of up to 60 days is available once every 12 months, with 7 days notice; billing auto-resumes.
Reinvention Coaching Calls
Cancel anytime, no explanation required. Access continues through the current billing cycle. No refund for a partial month. Same 60-day pause option as Graduate Community.
Speaking engagements
Tiered by notice: 30+ days = full refund; 14–29 days = 50%; 7–13 days = 25%; less than 7 days = no refund.
The book
Refund window: 14 days from purchase. Digital: delete files and confirm removal. Physical: return in original condition; return shipping at buyer's cost.
Four steps.
- Contact us. Email shay@reinventionworksonline.com with "Refund Request" in the subject line.
- Provide information. Include your order number, purchase date, the program or product, and a brief reason.
- Review. We review requests within 3 business days and may follow up to understand your situation.
- Decision and processing. Approved refunds process within 5–7 business days via your original payment method; they typically appear on your statement within 7–10 business days after that.
The policy is a starting point, not a wall.
We recognize that the disability community faces unique challenges. We consider medical emergencies, capacity crashes (flares, relapses, or periods of significantly reduced capacity), family crises, financial hardship, accessibility barriers on our end, and genuine program mismatch. We can offer extended refund windows, full or partial refunds outside standard eligibility, deferrals to a future cohort, and payment-plan pauses.
We would rather work with you to find a solution than rigidly enforce a policy that does not account for the realities of disability or major life change. Reach out. Most situations can be resolved.
Programs where more than 75% of content has been accessed and completed; individual coaching sessions already delivered; late requests submitted outside the stated window without exceptional circumstances; and third-party payment-processing fees, which are not recoverable by us. Even here, we may make exceptions for extraordinary circumstances. Contact us before assuming a refund is not possible.
Questions about a refund or cancellation?
Email shay@reinventionworksonline.com. We aim to respond within 24 hours for refund and cancellation questions.
This policy is part of our Terms and Conditions and is governed by the laws of Colorado, USA. We reserve the right to modify this policy with 30 days notice to active customers. Evocut Dynamics LLC.